Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Chromacam App just sits on Loading

Jaime Feb 01, 2018 09:10AM CST

Hello,
Recently downloaded Chromacam to use in conjunction with my Logitech c922.
After installing the application on my laptop, I followed the on-screen prompts - logging in with my Twitch account. The app sits on the loading screen, continually spinning and never opens anything.

It was also defaulting to the built-in laptop camera originally, which after I disabled to direct it to the c922. I have uninstalled, reinstalled and even run CCleaner on the system reg, and it doesn't re-prompt me to log in - it goes straight to the loading screen and keeps spinning.

Any guidance is appreciated!

Thanks
Jaime

Up -7 rated Down
Support Team Feb 02, 2018 10:39AM CST ChromaCam ChromaCamSupport

Jaime, there are some knowns issues with the Twitch API. Can you try creating a new account with an email address and password (or logging in with Google)?

Best
CC Support

Up 0 rated Down
Dylan Feb 16, 2018 04:08PM CST
I realized that I was using the logitech 4k pro webcam AKA Brio and not the c922 of this forum. I downloaded and reinstalled Chromacam. That didn't fix it. I rebooted. That didn't fix it. I closed the loading chromacam while virtualdub was using it and then launched it out of the start menu. It crashed while loading. I launched it out of the start menu again, and it worked! I got the powerpoint feature working, but it forgot that I had registered it, so it was limited to 3 frames. I tried to register it, and the web page wouldn't accept my email address and password guesses from Firefox and Internet explorer. I tried the reset password from firefox and internet explorer, but I never got an email to the email address I used in the password rest. That email account had the confirmation email in it from when I had payed for pro less than a month ago, so it was the right email address.
Up 0 rated Down
Frank Feb 16, 2018 04:08PM CST
Creating a new account is not an option for streamers. How about fixing the issue instead!
Up 0 rated Down
Dylan Feb 16, 2018 04:09PM CST
Similar issue. I tried using the powerpoint feature, but the chromacam control panel said I needed power point installed. I installed powerpoint viewer, but that didn't work. A couple weeks later, I found out office worked at home, logging into my work office 365 account and installing office2016. I selected chromacam in virtual dub, like I had done before, and the algorithm of sharp me and blurry background worked, but chromacam just sits there, saying loading... with a spinning circle, so the control panel never comes up for me to change settings and try the power-point feature.
Up -1 rated Down
Support Team Feb 16, 2018 04:43PM CST ChromaCam ChromaCamSupport

Hi Frank, I meant create a new ChromaCam account, not a new Twitch account :-)

Dylan, just pinged you directly via email.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@personifyinc.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=5769