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razer stargazer

Mark Monroe Jan 04, 2018 07:56PM CST

Hi,

I got a new laptop and reinstalled personify on it. I have a Razer Stargazer Web Cam but personify is not recognizing it. I get the message "Cannot initialize camera. Would you like to run the camera setup wizard?" I click Yes and it still is not recognized. The webcam is working fine for other applications, such as Skype.

Any help would be appreciated.

Thanks,
Mark Monroe

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Support Team Jan 08, 2018 03:50PM CST ChromaCam ChromaCamSupport

Hi Mark, the Stargazer can be a little finnicky to setup at first sometimes. So I made this article specifically to help: http://support.personify.com/customer/portal/articles/2890307-getting-started-with-personify—-installing-intel-realsense-cameras

Did the steps there do the trick?

Best
Nick

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