I own a logitech c922. I cant use the chroma cam like i used to. OBS/Skype's drop down menu for video capture do not show chroma cam. Is there any way I can fix this?
Hi Bryan, sorry for the trouble. With the raft of recent Windows Updates, some of the GPU drivers aren’t keeping pace as fast, which can affect graphics related output like camera feeds, etc. Updating them should solve this for you.
In the Windows Search bar type “device manager”. Then click on the “display adapter” drop down. Locate your GPU, right click on it and then “update driver software.”
Did that help at all? What you need to also do is update any other GPU drivers as well. For me, in device manager > display adapter. I have my nVidia GPU there, but I also have a listing for Intel HD Graphics. Right-clicking and updating the drivers for this listing is necessary too.
Did that help?
ChromaCam Support Team
Ok, let’s try a slightly different set of steps Nathan
1. delete the folder “C:\Program Files (x86)\Personify” – you will likely need to close your web browser in order for this to complete.
2. delete the folder “localappdata\Personify”
3. delete the folder “localappdata\Personify,_Inc”
4. download the latest version (v184.108.40.206) of chromacam from our website here
5. run the installer
Try these steps in that order, let me know if you have any questions. We’ll go from there if you’re still having issues.
If you’re so inclined, you might want to try out our new beta version, with more features and a few bug fixes, which you can try here: https://user.chromacam.me/download-personify-chromacam-streamer
Did either those steps, or the Beta version solve this?
Mark, can you try the Beta of our latest update and let me know if that helped?