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Cannot install on Win10 x64 build 1607

Ra1nzy Dec 08, 2016 03:37AM CST

Hi there, just wondering if anyone has come across this issue where by I 'require' a specific CPU AVX instruction set to be able to use personify with my new Logitech C922 webcam.
I am running a 1366 i7 which is a little dated, but hardly obsolete. 4ghz quad with HT.

Was the main driving factor in purchasing a new webcam for obs \twich without greenscreen equipment etc.

Appears I need a new PC to accompany the new peripheral.
The wife is going to love hearing this excuse for a new Rig ;)

Any advice peoples?
Ta

2 Community Answers

Best Answer
Support Team Dec 08, 2016 11:05AM CST

Hi there, I am actually in the same boat myself with my main desktop at home. It’s an i7 of the very first generation. It’s a nice computer, like you mention hardly obsolete. But it does have trouble with some modern apps, particularly ones like ours that rely on drivers for peripherals, like webcams.

So, unfortunately whilst your chip is high-powered enough, ChromaCam won’t work on first generation Intel chips. 2nd and 3rd gen chips wont work as well. The CPU needs to be Haswell (4th generation or higher) or newer. The equivalent AMD chip to fourth gen or higher Intel chips will work as well.

Here is a blurb on recommended specs for your new rig
RECOMMENDED PLATFORM
Processor: Intel 4th generation or higher Core CPU, or the AMD equivalent (Quad core AMD Phenom)
OS: Windows 7, 8, 10
Memory: 4GB+ RAM
Processors with Intel Integrated Graphics are great, but PCs with discrete CPUs are a plus. ChromaCam also prefers 64-bit Windows, but will run on 32-bit Windows as well.

Send a note to <support@personify.com> if you want to talk further about getting setup!

Best,
Nick

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Support Team Best Answer Dec 08, 2016 11:05AM CST ChromaCam ChromaCamSupport

Hi there, I am actually in the same boat myself with my main desktop at home. It’s an i7 of the very first generation. It’s a nice computer, like you mention hardly obsolete. But it does have trouble with some modern apps, particularly ones like ours that rely on drivers for peripherals, like webcams.

So, unfortunately whilst your chip is high-powered enough, ChromaCam won’t work on first generation Intel chips. 2nd and 3rd gen chips wont work as well. The CPU needs to be Haswell (4th generation or higher) or newer. The equivalent AMD chip to fourth gen or higher Intel chips will work as well.

Here is a blurb on recommended specs for your new rig
RECOMMENDED PLATFORM
Processor: Intel 4th generation or higher Core CPU, or the AMD equivalent (Quad core AMD Phenom)
OS: Windows 7, 8, 10
Memory: 4GB+ RAM
Processors with Intel Integrated Graphics are great, but PCs with discrete CPUs are a plus. ChromaCam also prefers 64-bit Windows, but will run on 32-bit Windows as well.

Send a note to <support@personify.com> if you want to talk further about getting setup!

Best,
Nick

Up 0 rated Down
Support Team Jan 03, 2017 04:36PM CST ChromaCam ChromaCamSupport

Hi, unfortunately there is no workaround for 1st gen CPUs. I’m not sure it’s on our roadmap, since the focus is on supporting the broadest number of companion apps (Teamviewer, Skype, WebEx, Hangouts, Xsplit, etc) on the latest Intel chipsets, given how much compute we need in order to do Dynamic Background Removal for only a 2D camera.

Best
Nick

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