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Cannot install on Win10 x64 build 1607

Ra1nzy Dec 08, 2016 03:37AM CST

Hi there, just wondering if anyone has come across this issue where by I 'require' a specific CPU AVX instruction set to be able to use personify with my new Logitech C922 webcam.
I am running a 1366 i7 which is a little dated, but hardly obsolete. 4ghz quad with HT.

Was the main driving factor in purchasing a new webcam for obs \twich without greenscreen equipment etc.

Appears I need a new PC to accompany the new peripheral.
The wife is going to love hearing this excuse for a new Rig ;)

Any advice peoples?
Ta

5 Community Answers

Best Answer
Support Team Dec 08, 2016 11:05AM CST

Hi there, I am actually in the same boat myself with my main desktop at home. It’s an i7 of the very first generation. It’s a nice computer, like you mention hardly obsolete. But it does have trouble with some modern apps, particularly ones like ours that rely on drivers for peripherals, like webcams.

So, unfortunately whilst your chip is high-powered enough, ChromaCam won’t work on first generation Intel chips. 2nd and 3rd gen chips wont work as well. The CPU needs to be Haswell (4th generation or higher) or newer. The equivalent AMD chip to fourth gen or higher Intel chips will work as well.

Here is a blurb on recommended specs for your new rig
RECOMMENDED PLATFORM
Processor: Intel 4th generation or higher Core CPU, or the AMD equivalent (Quad core AMD Phenom)
OS: Windows 7, 8, 10
Memory: 4GB+ RAM
Processors with Intel Integrated Graphics are great, but PCs with discrete CPUs are a plus. ChromaCam also prefers 64-bit Windows, but will run on 32-bit Windows as well.

Send a note to <support@personify.com> if you want to talk further about getting setup!

Best,
Nick

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Up 1 rated Down
Support Team Best Answer Dec 08, 2016 11:05AM CST ChromaCam ChromaCamSupport

Hi there, I am actually in the same boat myself with my main desktop at home. It’s an i7 of the very first generation. It’s a nice computer, like you mention hardly obsolete. But it does have trouble with some modern apps, particularly ones like ours that rely on drivers for peripherals, like webcams.

So, unfortunately whilst your chip is high-powered enough, ChromaCam won’t work on first generation Intel chips. 2nd and 3rd gen chips wont work as well. The CPU needs to be Haswell (4th generation or higher) or newer. The equivalent AMD chip to fourth gen or higher Intel chips will work as well.

Here is a blurb on recommended specs for your new rig
RECOMMENDED PLATFORM
Processor: Intel 4th generation or higher Core CPU, or the AMD equivalent (Quad core AMD Phenom)
OS: Windows 7, 8, 10
Memory: 4GB+ RAM
Processors with Intel Integrated Graphics are great, but PCs with discrete CPUs are a plus. ChromaCam also prefers 64-bit Windows, but will run on 32-bit Windows as well.

Send a note to <support@personify.com> if you want to talk further about getting setup!

Best,
Nick

Up 0 rated Down
Support Team Jan 03, 2017 04:36PM CST ChromaCam ChromaCamSupport

Hi, unfortunately there is no workaround for 1st gen CPUs. I’m not sure it’s on our roadmap, since the focus is on supporting the broadest number of companion apps (Teamviewer, Skype, WebEx, Hangouts, Xsplit, etc) on the latest Intel chipsets, given how much compute we need in order to do Dynamic Background Removal for only a 2D camera.

Best
Nick

Up 0 rated Down
Support Team Aug 25, 2017 04:37PM CDT ChromaCam ChromaCamSupport

是的,這是真的。 ChromaCam需要一個支持AVX的CPU,它基本上是來自Intel的第二代核心i3 / i5 / i7芯片。 或相當於AMD。

謝謝,
缺口
ChromaCam支持團隊

Up 0 rated Down
Kenny Sep 25, 2017 03:27PM CDT
So, I'm having these issues with OBS also. I just built a new computer last month with an i7-7700K. All the bells and whistles. Either OBS is having issues or a Windows 10 update ruined ChromaCam for me. I just got into streaming so this is frustrating. Please help.
Up 0 rated Down
Support Team Sep 25, 2017 03:28PM CDT ChromaCam ChromaCamSupport

With the raft of recent Windows Updates, some of the GPU drivers aren’t keeping pace as fast, which can affect graphics related output like camera feeds, etc. Updating them should solve this for you.

In the Windows Search bar type “device manager”. Then click on the “display adapter” drop down. Locate your GPU, right click on it and then “update driver software.”
Did that help at all?

What you need to also do is update any other GPU drivers as well. For me, in device manager > display adapter. I have my nVidia GPU there, but I also have a listing for Intel HD Graphics. Right-clicking and updating the drivers for this listing is necessary too.

Did that help?

Best
Nick

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