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Not able to use ChromaCam from Skype

patrice longchamp Nov 16, 2016 01:11PM CST

Hi Folks

I'm running Windows 7 pro.
I just bought a logitech C922 webcam and downloaded and installed ChromaCam 1.1.6.7 from logitech support website.
I've recently upgraded skype to latest version 7.30.80.103.
According to Personify window, I have to start my video application and then choose "Personify ChromaCam" in Camera Settings.
I had a look in Skype - General -> Video Settings - Webcam Settings and Logitech Camera Settings,
I can't find the Personify ChromaCam option.

Any help or advise would be appreciated.
Thanks for your help
Regards
Patrice

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Personify Support Team Nov 21, 2016 01:39PM CST Personify PersonifyNick

Hi there Patrice, thanks for the interest in Personify. We are aware of several issues with 64bit apps, as well as issues with Skype. We have fixed those issues with our newest version (1.1.8.10), available here: https://www.personify.com/download/chromacam

It is the same software as ChromaCam for the c922. But it is $9.99, after a free trial, whereas ChromaCam is free with the c922.

So you can download the latest version to get started immediately, but it will ask for $9.99 after a 30 day trial. Be sure to update directly from Logitech once they publish the new version to their site, here: http://support.logitech.com/en_us/product/c922-pro-stream-webcam, so that you won’t have to pay after 30 days!

Regards,
Nick

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Personify Support Team Mar 14, 2017 04:19PM CDT Personify PersonifyNick

Hi Jo, what version of ChromaCam are you using?

Also, what version of Skype are you using? Is it Skype for Desktop, Skype Web App, Skype for Business?

Best
Nick

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