Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Not able to use ChromaCam from Skype

patrice longchamp Nov 16, 2016 01:11PM CST

Hi Folks

I'm running Windows 7 pro.
I just bought a logitech C922 webcam and downloaded and installed ChromaCam from logitech support website.
I've recently upgraded skype to latest version
According to Personify window, I have to start my video application and then choose "Personify ChromaCam" in Camera Settings.
I had a look in Skype - General -> Video Settings - Webcam Settings and Logitech Camera Settings,
I can't find the Personify ChromaCam option.

Any help or advise would be appreciated.
Thanks for your help

Up 0 rated Down
Support Team Nov 21, 2016 01:39PM CST ChromaCam ChromaCamSupport

Hi there Patrice, thanks for the interest in Personify. We are aware of several issues with 64bit apps, as well as issues with Skype. We have fixed those issues with our newest version (, available here:

It is the same software as ChromaCam for the c922. But it is $9.99, after a free trial, whereas ChromaCam is free with the c922.

So you can download the latest version to get started immediately, but it will ask for $9.99 after a 30 day trial. Be sure to update directly from Logitech once they publish the new version to their site, here:, so that you won’t have to pay after 30 days!


Up 0 rated Down
Support Team Mar 14, 2017 04:19PM CDT ChromaCam ChromaCamSupport

Hi Jo, what version of ChromaCam are you using?

Also, what version of Skype are you using? Is it Skype for Desktop, Skype Web App, Skype for Business?


Up 0 rated Down
Support Team Apr 13, 2017 04:37PM CDT ChromaCam ChromaCamSupport

Hi there John, go ahead and download the latest version from I’ll make sure you have a free premium account so that you can access ChromaCam Pro without paying. But first, let’s make sure the newest version/update is functioning ok for you.


Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found