Support Center

FAQs - Personify Fusion

Last Updated: Sep 29, 2016 09:00PM CDT
  • What is Personify Fusion?
Personify brings you a completely new video experience by removing your background and immersing you right into your desktop. Personify Fusion transports you to a shared virtual space where you can interact with friends, family and colleagues like you're sitting across the table from them.  
 
Personify Fusion is Video Conversation, with a hint of Teleportation.
 
  • What is a persona?
The most important part of any video chat is not your wallpaper, your desk lamp, or the bookshelf behind you. The most important part of any video chat, of course, is you!

When you remove your background, what is left is your persona, which is simply you, rendered on your desktop. And then you can place your persona on top of any background image content within a video feed with Fusion
 
  • How does the Personify’s Dynamic Green Screen technology work?
Personify started as a company by developing technology which allowed us to take a 3D camera video feed, and segment the user from his or her background using the depth data from  that 3D camera. The app we built to showcase this “weatherperson effect” is called Personify Presenter, and it has been our flagship application since 2013.

Thanks to advances in machine learning, we’ve been able to mold our Dynamic Green Screen algorithms for 3D cameras, and make them work seamlessly with 2D cameras as well.
 
Fusion is learning your environment, all the time, and is guided by the data we’ve started the algorithm with, via all of the testing we’ve done over the years. Over the first few seconds of using Fusion, you might see a lot of artifacting. Then it starts honing in on the exact shape of your person, recognizing what is your persona and what is your background. And after a few seconds, there is you, sans background!
 
  • I’m having trouble with artifacting. What is are some tips for the highest quality background removal?
Personify doesn’t need to be used in a studio with special cameras or equipment, like 3D cams or green screens. But there are a couple of best practices which will help you be able to make best use of Personify from wherever you setup to stream/chat/present.
 
The two most important environmental variables are: lighting and background.

As with any video technology, you can’t use Fusion in the dark. The beauty of Personify is that you don’t need super expensive, studio-quality lighting to have a top notch experience. Basically, you just need some good overhead lighting like standard ceiling fixtures, or lighting from the front like from a desk lamp. And then most importantly you don’t want to be lit from behind. If you have your background turned on, and there are lights around your head in the background, then move around to a place where your actual background doesn’t have strong lighting.   
 
Beyond lighting, you’ll also want to pay attention to your actual real-life background. You don’t want a window or a mirror directly, and you want to be wearing something that contrasts to your background, like a blue sweatshirt against a white wall. The less complicated the background, the better.
 
  • What are the minimum hardware specifications for Personify Fusion?
RECOMMENDED PLATFORM
Processor: Intel 4th generation or higher Core CPU, or the AMD equivalent (Quad core AMD Phenom)
OS: Windows 7, 8, 10
Memory: 4GB+ RAM
Supported cameras: Any RGB webcam, like the one embedded into your laptop PC.
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Processors with Intel Integrated Graphics are great, but PCs with discrete CPUs are a plus. Fusion also prefers 64-bit Windows, but will run on 32-bit Windows as well. Cameras that work better in low light, and have better [auto]exposure, are also preferred.

From a compatibility standpoint, you can use pretty much any PC and webcam. Fusion will certainly work with less RAM, older chipsets, or older plug-in webcams.  But the best experiences with background replacement will be on devices with specs like those recommended one above.
 
  • How do I select the right microphone and speakers for my Personify collaboration and/or recording?
This is easy, no sweat.
 
First, plug your preferred microphone and speakers into your computer. Then, start up the Personify Fusion application, log in with your user credentials, and navigate to the settings window. This can be found by clicking the grey down arrow at the top right of the Personify application. Click settings from the ensuing dropdown, and from there you can select your desired microphone and speaker. Anything connected to your computer before starting the application will show up.
 
  • How do I start a call?
When you first sign into the Personify Fusion application, you see the Personify logo box, and underneath that there are two ribbons which correspond to the two main actions you can take in Personify: Starting and Joining a Call.
 
Click the blue “Start a Call” ribbon, and it will slide back to reveal the “New Call” button. Click that, and you have started your call!
 
  • I’ve started a call, how to I invite others to collaborate?
You will know that the call has started, because your persona will be placed front and center onto your desktop. And the Personify Fusion User Interface will switch into Call Mode.
 
You will see a ribbon at the top of your screen with several icons. Click on the Icon with a person and a plus sign. This will allow you enter in your friends’ email addresses. Once you’ve entered a valid email address, the Invite sign will pop out below the text box in orange.
 
Click that, and your friend/colleague/family/client/collaborator will be invited to your Personify chat!
 
Alternatively, you can click on the “Copy Link” graphic underneath the email text box, and this will copy the meeting URL to you clipboard. Then send it to anyone you’d like. Text it to a friend, email it to a colleague, paste it into a meeting invite, etc.
 
If your invitees don’t currently have Personify Fusion they will be prompted to complete a really quick installation prior to joining your call.
 
  •  How do I join a call already in progress?
When you first sign into the Personify Fusion application, you see the Personify logo box, and underneath that there are two ribbons which correspond to the two main actions you can take in Personify: Starting and Joining a Call.
 
Click the purple “Start a Call” ribbon, and it will slide back to reveal a text box when you can paste the meeting link or code you received from whomever initiated the call.
 
For security, the meeting in progress will have been created with a unique random character string like “pfy.co/2887205614” - Simply enter that character string into the text box, then click the grey “Join” button that appears in the text box after you’ve entered the meeting code.
 
And voila, you’ve joined the call!
 
If you don’t currently have Personify Fusion then you will be prompted to complete a really quick installation prior to joining the call in progress.
 
  •  Others have joined my collaboration session, how do we share content?
You will know that the call has started and others have joined because you will see his or her persona appear in the center of your screen, anchored to the bottom. If your collaborators don’t have a 3D camera, then their “boxed” video feeds will appear, also anchored to the bottom of your screen.
 
Once everyone is in the meeting and settled (or most everyone, if there are a few stragglers running behind J) whoever had the content on his or her PC that is to be shared will click the share button.
 
In Personify Fusion’s Call Mode, there is a toolbar with seven call control icons, and video preview boxes of the participants in the call underneath those icons. The Share button is third icon from the left, the one that looks like a computer flatscreen monitor. A grey box will pop, with all the windows that are available to be shared. Simply click the window you’d like to share, wait a moment, and voila! Everyone can see your content.
 
One important thing to note is that only windows which are open on the desktop can be shared. If you are trying to share a Word document, a Chrome window, or whatever, and the content has been minimized to the taskbar, it won’t be available.

If the content you’d like to share is minimized, then press the X button on the share box, un-minimize the content, and then click the share button.
 
  • On a call or during a screen recording, how do I toggle my background on and off?
Of course the major innovation of Personify is background removal. But there certainly are times when turning on the background is helpful, or even necessary, like if you want to show your parents your new dorm room, or you want to do real-time brainstorming using the physical whiteboard behind you.

When you are on a call, in order to turn on the background, first find your persona preview window, located just underneath the navigation icons in Personify’s call mode. Then click the grey down arrow. You will see the “Pop In” option, and the “Show Background” option, which is the one you would click to turn on your background.
 
  • On a call or during a screen recording, how do I hide my video/persona?
In Personify Fusion’s Call Mode, there is a toolbar with seven call control icons, and video preview boxes of the participants in the call underneath those icons. The video mute button is fourth icon from the left, the one that looks like a video camera.
 
To mute yourself when on a call, simply click the button. Your video feed will disappear from your screen, and on the screens of your collaborators. The icon will then have a red line through it.

You will still be able to see the video feeds of the other participants on the call.
 
When you are in Screen Recording mode, simply click the “Hide Persona” option in the Personify application, located just above the blue Start Recording button, or the red End Recording button, if you are already in the middle of a recording.
 
  • On a call or during a screen recording, how do I mute my audio?
In Personify Fusion’s Call Mode, there is a toolbar with seven call control icons, and video preview boxes of the participants in the call underneath those icons. The audio mute button is the third icon from the right, the one that looks like a microphone.
 
To mute your audio when on a call, simply click the microphone icon. A red line will appear through the icon, and your participants will no longer be able to hear your audio feed.
 
When you are in Screen Recording mode, simply click the “Mic On/Off” option in the Personify Fusion application, located just above the blue Start Recording button, or the red End Recording button, if you are already in the middle of a recording.
          
  • How do I manage the personas on my screen during a call, can I hide them?
In Personify Fusion’s Call Mode, there is a toolbar with seven call control icons, and video preview boxes of the participants in the call underneath those icons. To turn off the personas, select the grey down arrow to the very top left of the application.

This will generate a dropdown box with a few options, like Help, Sign Out, and Settings. The top two are “Hide Personify” and “Hide Toolbar.” These are the two we are interested in.

If you want to hide both the personas and the application, select “Hide Personify.” If you just want to hide the toolbar and keep the personas, select the “Hide Toolbar” option.

You haven’t turned off your video feed though, so even though everyone is hidden on your desktop other participants on the collaboration will still be able to see your persona.
 
Beyond that, you individually move and resize each individual persona and arrange yourself and your collaborators on your screen however most suits you. Once a new collaborator joins the call, he or she will appear at the bottom center of your screen, at default video size. You can then move and resize that person, too.
 
  • I’m having trouble with the call audio and/or the video. I can’t see others but can hear them, or I can see them but not hear them, or vice versa, they can’t hear or see me but I can hear or see them.
Sometimes when joining a call, connecting may take a moment or two, which might result in the above scenarios. Whoever is experiencing the issue, try ending the call, and then rejoining the call.
 
 
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